A few common questions.

Based in Forest Hills, serving Queens. Explore our local cleaning service pages. Exact-address serviceability is reviewed with each request.

No. We provide the cleaning supplies and equipment needed for the confirmed service, including eco-friendly options when requested. If you have a preferred product or would like us to use supplies you provide, tell us in your intake form so the team can review the request.

Pricing depends on the size and condition of the home, the cleaning service requested and any additional work included in the reviewed scope. Our team prepares a detailed quote based on the information you provide so you can review the price before anything is confirmed.

We provide professional residential cleaning through Deep Clean, Priority Clean, Move-In/Move-Out Cleaning, Post-Construction and Standard Cleaning (our recurring service). Compare our cleaning services to see the differences. If you need work outside those services, tell us in your request and our team will confirm whether it is available.

We do not clean pet messes, do laundry, clean inside fireplaces or clean attics. Conditions involving heavy mold, extensive grease or fire damage, bodily fluids or infestations require review and may be declined. If you are unsure whether something is included, please ask before the appointment.

Our cleaners are carefully vetted and background-checked. Training helps each cleaner understand our service standards, communication expectations and care for customers’ homes. Neighbors Cleaning Co. is insured, and we only send cleaners we would feel comfortable welcoming into our own homes.

Please contact us as early as possible if you need to cancel or reschedule. Any terms that apply to a confirmed appointment will be shared with you before the cleaning is booked.

You may request the same cleaner or team, and we will do our best to provide consistency when scheduling allows. If someone different is assigned, they will receive the confirmed service details and priorities for your home.

Complete the client intake form with as much useful detail as possible. Clear clutter from the counters, bathroom and kitchen areas you want cleaned so the cleaner can reach those surfaces. Please keep children, pets and other distractions away from the active cleaning area and allow enough room for the cleaner to work safely. Our guide to preparing for a cleaning visit has more practical details. If you have questions about preparation, ask before the appointment.

We take security and confidentiality seriously. Cleaners are background-checked and trained to treat your home, belongings and information with care. Our team follows clear policies intended to support a safe, respectful cleaning experience.

If you’re not completely satisfied, we’ll return to make it right within 24 hours of your cleaning service ending.

You don’t pay until after your cleaning is complete. Your card is only charged after the service, after your review and authorization. To secure your appointment, we place a temporary authorization hold 48 hours before the clean—this is not a charge, just a confirmation that your card is valid.

No. Submitting it does not confirm a price, appointment or booking. A team member reviews the details first.

Yes. You can call, use the website chat, or send the contact form for team review.

No. Systems may organize the details you provide, but they do not set prices, approve scope, confirm appointments, accept bookings, take payment or assign cleaners.